Ten Golden Rules Of Customer Service - Part 1

Have you ever had a bad experience when dealing with a business? Whether that business was a brick and mortar type or a merchant online, the basic principles of service after the sale remain unchanged. Unfortunately for many, the experiences of poor customer service do to.

Despite the enormous amount of time and money that’s devoted to studying customer service in business, why is it that so many businesses are so bad at it?

There are probably as many theories about that subject as there are bad experiences.

Regardless of the answers, this is where YOU can make your own difference. You may or may not have control over business policies that are in place with respect to customer service but you do have control over your own integrity and skills that you bring to the table, right?

"Always do right.
This will gratify some people and astonish the rest."
- Mark Twain

For myself, I feel by bringing this forward based upon my business background and years of experience, I’m doing my part to possibly enhance or foster a better customer experience for others.

Here are those key points that will move mountains for those that take "customer service" to heart. Whether you’re an employee, manager, business principle, or business owner here are my Ten Golden Rules of Customer Service that I would like to share with you. I feel these are the fundamentals of customer care.

Due to the length of this post, I’ve decided to break this into three parts to make it easier to read in one sitting.

Part 2  Part 3