Popular Posts
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The entire structure of a marketing based organization can be a prelude to systemic failure for the entire organization. What do I mean by t... -
This is the second in a three part series of the 10 Golden Rules where the list actually begins. For some, this list will be anything but co... -
This is the third and final part to the Ten Golden Rules of Customer Service . As I mentioned in part 2 , this is by no means a comprehensiv... -
Have you ever had a bad experience when dealing with a business? Whether that business was a brick and mortar type or a merchant online, the... -
The impetus for this article was born out of frustration while doing a Google search looking for answers to a very straightforward query, &q... -
When one considers the reality of what keeps customers coming back, it doesn’t require a PHD in psychology for the average business person ...
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Before we delve to far into this subject, let me say this, common courtesy isn’t quite so common anymore. Two words in the English lexicon... -
We have all experienced it, had a disdain for it and even been frustrated by it. It is poor customer service in all of its ugly manifestat...
