The Art of Customer Service is a specialized blog in customer service information. Our information, training resources and services are here to help individuals as well as businesses to achieve success in the area of customer satisfaction. The focus of this blog may be on customer service but will also include associated content such as personal development, management tips and techniques, and other essential tools to deliver excellent service at a reasonable price.
Our Vision - To be a valuable Customer Service resource to improve individual and organizational performance!
Our Mission - Is to make it easier for anyone to gain access to information and tools that helps them deliver the very best service possible.
Popular Posts
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The entire structure of a marketing based organization can be a prelude to systemic failure for the entire organization. What do I mean by t... -
This is the second in a three part series of the 10 Golden Rules where the list actually begins. For some, this list will be anything but co... -
This is the third and final part to the Ten Golden Rules of Customer Service . As I mentioned in part 2 , this is by no means a comprehensiv... -
Have you ever had a bad experience when dealing with a business? Whether that business was a brick and mortar type or a merchant online, the... -
The impetus for this article was born out of frustration while doing a Google search looking for answers to a very straightforward query, &q... -
When one considers the reality of what keeps customers coming back, it doesn’t require a PHD in psychology for the average business person ...
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Before we delve to far into this subject, let me say this, common courtesy isn’t quite so common anymore. Two words in the English lexicon... -
We have all experienced it, had a disdain for it and even been frustrated by it. It is poor customer service in all of its ugly manifestat...
